Refund policy

At FlowerGuySupply, every item is made‑to‑order through our production partner Tapstitch. Because each piece is created specifically for you, we do not accept returns or exchanges for reasons such as wrong size, buyer’s remorse, or preference changes.

We encourage customers to review size charts carefully before placing an order.


Defective, Damaged, or Incorrect Items

If your order arrives with any of the following issues:

  • Misprint

  • Wrong item received

  • Damaged in shipping

  • Major quality defect

Please contact us within 7 days of delivery. Include:

  • Your order number

  • A clear photo of the issue

  • A photo of the full item

Once verified, we will remake the item at no cost to you.


Non‑Returnable Items

Because all products are printed on demand, the following cannot be returned:

  • Wrong size ordered

  • Change of mind

  • Color preference

  • Items that have been washed, worn, or used

  • Sale items or limited drops


Order Cancellations

Orders can only be canceled within 12 hours of purchase. After production begins, we cannot cancel or refund the order.


Lost or Missing Packages

If your package is marked delivered but you did not receive it:

  • Please wait 48 hours

  • Check with neighbors or your building

  • Contact your local post office

If the carrier confirms a misdelivery, we will assist with a replacement.


Contact Us

For any issues, email:

flowerguysupply@hotmail.com Include your order number and photos so we can help quickly.